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D38999/20JF35PB-L/C_TE CONNECTIVITY LTD_Unclassified

来源:LM317 Electronics Components编辑:Wolfspeed - a Cree company时间:2021-06-15 15:06:17

Romanow, formerly the co-owner of a company with a center that employed 1,500 agents, is quick to extol the virtues of working with remote agents. The advantage of remote agents over a traditional mega-center is that we avoid additional brick and mortar costs,” he says. Every time we want to hire another 100 agents, we don't need to build more stations.” Romanow also says that Innovation Group now saves 30% on payroll costs, since remote agents work as independent contractors rather than as salaried employees. Judging from the success he's had so far, he believes that the days of the mega-centers are drawing to a close.”

So … please feel free to leap into the fray with gusto and abandon … I CANNOT WAIT to start perusing and pondering other folks memories as to The Way Things Were” 🙂

2009 New Year Resolution (Goal: Walk 1000 miles at ~3 miles a day)[A =Actual, C =Current, P =Plan-to-Date, R =Remaining, T =Total]

D38999/20JF35PB-L/C_TE CONNECTIVITY LTD_Unclassified

Questions? Comments? Feel free to email me – Clive Max” Maxfield – at ). And, of course, if you haven't already done so, don't forget to

Technology stocks last week rolled back from their recent upswing despite the release of the May Consumer Price Index, which posted a softer-than-expected increase.

The technology-driven Nasdaq Composite Index dropped 1.09%, to 3,797.41 from 3,839.26, as it seems Wall Street is holding its breath until the Federal Reserve Board meets later this month to determine interest rates. The EBN/Thomas Weisel Electronics Supply-Chain Stock Index fell 0.33%, to 2,876.33 from 2885.95 during the five-day trading period ended June 14.

D38999/20JF35PB-L/C_TE CONNECTIVITY LTD_Unclassified

Most segments of the index declined, with the exception of contract electronics manufacturers and OEM products and subsystems, which rose 2%. Top-tier and midtier CEMs led the index by jumping 3.89% and 4.51%, respectively. Jabil Circuit Inc., St. Petersburg, Fla., rose 7.06%, to $45.50 from $42.50, following the company's announced plans to double the manufacturing space at its Idaho facility.

Flextronics International Ltd., San Jose, is still enjoying investor confidence since signing a $30 billion outsourcing deal with Motorola Inc. late last month, as well as acquiring the silicon library and IP business of Aspec Technology Inc., now known as Ingenuus Corp.

D38999/20JF35PB-L/C_TE CONNECTIVITY LTD_Unclassified

Interconnect, passives, and electromechanical (IP&E) companies experienced the sharpest decline-a 10.13% drop to 2,102.49 from 2,339.47.

Shares of Kemet Electronics Corp., a Greenville, S.C., capacitor maker, dropped 10.96%, from $37.63 to $33.50, while rivals AVX Corp. fell to $31.93 from $33.25, and Vishay Intertechnology Inc. fell to $50 from $53.33.

RCI also handles scheduling for agents at each call center from the contact point. Albright says that this team formerly used in-house software to set agents' hours when the company had only one center. The in-house software hadn't been upgraded in seven years and couldn't accommodate a multi-site call center, Albright says. So the company purchased IEX's (Richardson, TX) TotalView workforce management software in April 2000. We especially like its real-time schedule adherence reporting feature,” says Albright. The software enables him to run schedule adherence reports for call center managers on a biweekly basis, and lets managers submit any proposed changes to agents' work hours to the contact point team from a Web browser.

To help manage agents' schedules, a workforce management coordinator at each of RCI's call centers acts as a liaison between the contact point team and the managers at each center. All scheduling decisions are made here at the contact point, but we have constant contact with all centers throughout the day. We look at each center to see if we have enough agents, then negotiate any changes with our workforce management coordinators at each of the centers,” says Michelle Messick, the workforce management supervisor for RCI. We're in contact with them two to three times a day.” Most of the company's call centers work with one coordinator. The center in St. John employs five coordinators because it employs the most agents.

From the contact point, RCI also generates reports that contain call statistics for each center. Call center managers refer to these reports when they evaluate the efficiency of teams of agents and individual agents. We download data from the predictive dialers and from phone switches at each center into our database,” says Albright. Call center managers then receive printed copies of each report and can also view them through the company's intranet from a Web browser. Managers can also request ad-hoc reports for any particular statistic by requesting it from the contact point team.

MemberWorks Reworks Its Call Centers

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